Shipping & Returns Policies Satisfaction Guarantee
Dear Valued Customer,
Zebra Blinds To Go is committed to the highest quality of design, manufacturing and service of all of the products we sell. Our aim is complete satisfaction. Although many custom manufacturers will not offer you that kind of promise, you can rest assured that you have found a company you can rely on. If you detect any issue upon receipt of your order, please contact our helpful associates within 30 days and we will make sure that every effort is made to correct the problem.
As you will be ordering custom made products that are manufactured to your exact specifications, we ask that you carefully read our Measuring Instructions to ensure that your measurements are correct. If your blinds arrive and we have made a mistake on the measurements-we will happily have your blind repaired or remade at our expense. If you have made a mistake in measuring then we will assist you in correcting your order.
Please review our color disclaimer and order samples prior to your purchase. Many times colors and materials on your monitor may appear different in person Your ordered blind or shade must be significantly
In the rare case that your blind arrives damaged due to the shipping process, please contact us immediately so that we can have your blinds remade and arrange for return of the defective merchandise. Please inspect your order immediately after it has been delivered. For this type of issue our Customer Support Specialists must be contacted about damaged items within 10 days of receipt of your order.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product CONTACT US email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.